BURLINGTON, Mass, March 20, 2020 1:30 PM ET Update
Avid is taking all appropriate measures to safeguard our employees and workplaces, as well as to ensure business, customer support and supply–chain continuity. Our executive team and our Crisis Management Response Team continue to monitor the COVID-19 outbreak on an ongoing basis and are in constant communications with our Site Leaders, Functional Managers and Human Resource Personnel across the globe.
Our customers and partners
We recognize our customers rely on us every day to keep their businesses running. At Avid we are doing everything we can to maintain the highest levels of service and we remain focused on being proactive to mitigate and minimize any potential disruptions or delays.
Outlined below are some of the ways we are mobilizing to help our customers stay productive during these trying times.
Offering Free Duplicate Licenses to Enable Creative Users to Work from Home
For qualified customers who are impacted by facility closures or need to temporarily enable remote workers, we’re providing free 90-day licenses of our creative tools (Media Composer, Pro Tools and Sibelius) to enable your creative team members to continue getting theirwork done remotely.
Enabling Unique Remote Workflow Solutions for Your Avid Environment
Customers that are using Avid platforms to create, manage, store, or distribute content can easily tap into capabilities to extend news, sports and post-production workflows with remote production and collaboration at scale. Many clients can achieve this rather quickly based on simply extending their current infrastructure with some additional tools that are available from Avid.
Implementing Advanced Cloud Solutions to Protect & Expand Your Workflows
Enterprises that are looking to more substantially address and mitigate the business continuity issues they’re facing today, and who want to protect against future disruptions like this one, can leverage more advanced cloud strategies or SaaS-based solutions.
We have identified critical business functions and associated response plans and have appropriate strategies and back-up plans should they become necessary. Avid’s Supply Chain remains operational and continues to produce and deliver product to our global warehouses providing product availability across most of our product offerings. Avid remains diligent in monitoring the effect that the Coronavirus restrictions have directly and indirectly on our global supply chain. Due to a statewide “shelter in place” mandate in California relating to the COVID-19 virus outbreak, our Fremont, California repair facility is closed until further notice.
For the immediate time, we will continue to support customers utilizing service inventory from our 3PL [3rd Party Logistics center] in Texas, and our emergency Service Spares hub in Chicago, IL. Returned Repair material support will be provided through our Dublin, Ireland facility where possible, assuming there are no further local restrictions impacting the Dublin site.
That said, even with these measures in place we do expect some level of disruption, including possible delays in scheduled deliveries due to component availability and restricted freight transportation as well as potential delays in projects or delivery of services due to travel restrictions.
Additionally, as we continue to see government and local level restrictions across many country/regional borders, the ability for product to move freely may become restricted and in some cases severely hampered by reduced freight capacity. This could increase the level of disruption we’re experiencing.
We will continue to track the developments of COVID-19 closely to minimize the impact of any product shortages or shipping delays to our customers. As we have done to-date, we will also continue to keep you informed.
We are dedicated to the safety of every member of our community. We’ll continue to share tips, suggestions and solutions to help manage during these difficult times and will keep you updated on our web page www.avid.com/covid-19.
Avid delivers the most open and efficient media platform, connecting content creation with collaboration, asset protection, distribution, and consumption. Avid’s preeminent customer community uses Avid’s comprehensive tools and workflow solutions to create, distribute and monetize the most watched, loved and listened to media in the world—from prestigious and award-winning feature films to popular television shows, news programs and televised sporting events, and celebrated music recordings and live concerts. With the most flexible deployment and pricing options, Avid’s industry-leading solutions include Media Composer®, Pro Tools®, Avid NEXIS®, MediaCentral®, iNEWS®, AirSpeed®, Sibelius®, Avid VENUE™, FastServe®, Maestro™, and PlayMaker™. For more information about Avid solutions and services, visit www.avid.com, connect with Avid on Facebook, Instagram, Twitter, YouTube, LinkedIn, or subscribe to Avid Blogs.