DigiBox has a team of expert engineers and technicians, supporting the technical needs of our customers.
We pride ourselves on the speed of our communications and always aim to get back to you as soon as possible. To help you decide the best means of support, please read on:
To report a fault that's covered by your manufacturer warranty, please speak with your reseller in the first instance.
Resellers and system integrators
Please raise a support ticket via our Support Centre and we will get back to you as soon as possible.
Standard manufacturer warranties
Here are the details for each manufacturer where we have them, together with links to product registration pages.
All Adder products come with a standard two-year warranty, which can now be extended for up to five years. You can purchase an enhanced warranty for new installations or existing devices already in use.
|AJA converters||5 years|
|AJA Digital Recorders (Ki Pro)||3 years|
|AJA Mobile IO||3 years|
|AJA Desktop IO||3 years|
|AJA HDR Analyzer||3 years|
|AJA Streaming (Helo/Bridge Live)||3 years|
|AJA Frame Sync||5 years|
|AJA Open Gear||5 years|
|AJA Routers (Kumo)||5 years|
|AJA Rovocam||3 years|
|AJA Recording Media (KiStor, Pak)||1 year|
|AJA Developer||All warranty issues are dealt with by AJA directly|
|Gefen||3 years - everything from 2017 is covered with the new 3 year warranty|
|Vizrt||1 year, additional warranty available to purchase|
|Vizrt Cameras||2 years|
|Wohler||1 year (2 years if product registered)|