Support

Supporting your technical needs

On-hand Support

DigiBox has a team of expert engineers and technicians, supporting the technical needs of our customers.

We pride ourselves on the speed of our communications and always aim to get back to you as soon as possible. To help you decide the best means of support, please read on:

End users

To report a fault that's covered by your manufacturer warranty, please speak with your reseller in the first instance.

Resellers and system integrators

Please raise a support ticket via our Support Centre and we will get back to you as soon as possible.

Standard manufacturer warranties

Here are the details for each manufacturer where we have them, together with links to product registration pages.

Supplier Warranty
Adder

All Adder products come with a standard two-year warranty, which can now be extended for up to five years. You can purchase an enhanced warranty for new installations or existing devices already in use.

AJA converters 5 years
AJA Digital Recorders (Ki Pro) 3 years
AJA Mobile IO 3 years
AJA Desktop IO 3 years
AJA HDR Analyzer 3 years
AJA Streaming (Helo/Bridge Live) 3 years
AJA Frame Sync 5 years
AJA Open Gear 5 years
AJA Routers (Kumo) 5 years
AJA Rovocam 3 years
AJA Recording Media (KiStor, Pak) 1 year
AJA Developer All warranty issues are dealt with by AJA directly
Gefen 3 years - everything from 2017 is covered with the new 3 year warranty
Kiloview 1 year
LMP 2 years
Netgear
RGBlink 1 year
Salrayworks 1 year
Vizrt 1 year, additional warranty available to purchase
Vizrt Cameras 2 years
Wohler 1 year (2 years if product registered)

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