Supporting your technical needs

On-hand Support

DigiBox has a team of expert engineers and technicians, supporting the technical needs of our customers.

We pride ourselves on the speed of our communications and always aim to get back to you as soon as possible. To help you decide the best means of support, please read on:

End users

To report a fault that's covered by your manufacturer warranty, please speak with your reseller in the first instance.

Resellers and system integrators

Please raise a support ticket via our Support Centre and we will get back to you as soon as possible.

Standard manufacturer warranties

Here are the details for each manufacturer where we have them, together with links to product registration pages.

Supplier Warranty
Adder 2 years - product registration
AJA converters 5 years
AJA desktop 3 years
AJA STOR drive 1 year
Gefen 2 years
Haivision 1 year
MuxLab 2 years for Active products, lifetime for Passive products
SNS EVO 1 year (RAID controller has 3 years) - product registration
SNS storage disks    5 years
Wohler 1 year (2 years if product registered)
Wowza 1 year 

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